Shipping & Returns
Domestic Shipping (within Australia)
Free Shipping does not apply to frames and puzzle boards. Please see below for fees:
500 Piece Puzzle Frames/Sparkle Art Frames/Paint by Number Frames - $20*
1000 Piece Puzzle Frames - $25*
Puzzle Boards - $25*
Any frame orders received after 24th December will only go into production 9th January 2023.
*Shipping to WA will incur a 40% surcharge on these items.
Please note: All frames, puzzle boards and DIY kits are sent separately to other products.
Express Shipping Times and Rates:
Up to 1KG - $13
1.1 to 2kg - $15
2.1 to 3 kg - $16
3.1 to 4kg - $18
4.1 to 7kg - $25
7.1 up - $35
When placing an order for a pre order product, all other products on the same order number will be shipped when the pre-order is shipped. If you require an earlier delivery on non-pre order products a separate order must be placed. We do not offer split delivery.
New Zealand - $25 flat rate
USA & Canada :
0 - 1kg - $30
1.1 - 2kg - $35
2.1 - 5kg - $50
5.1 - 10kg - $65
10.1 up - $100
For all other countries please contact us at firstname.lastname@example.org for a quote.
Customer satisfaction is our number one priority. If you change your mind you can return the item within 30 days of delivery. We will exchange the item or refund your payment in full. Please note that all returned items must be in the same condition as they were received, with the plastic wrap in tact. Return and exchange shipping will be at the customer's expense.